Community Guidelines

Why these guidelines exist

MingleAway connects people who want to travel together. You may meet someone you will spend a few days or a few weeks on the road with, so trust matters. These guidelines cover everything you do on MingleAway: your profile, trips, join requests and the messages you write in them.

They add to the Terms of Service. If a rule here conflicts with the Terms, the Terms apply.

Respect others

Treat other travelers the way you want to be treated. Do not harass, threaten, intimidate or demean anyone, or pressure someone who does not want it.

Hate speech and discrimination based on origin, nationality, skin color, religion, beliefs, sex, sexual orientation, age, disability or health are not allowed. A host may openly say who a trip is meant for (for example an age range or a pace), but may not insult anyone or turn people down for discriminatory reasons.

Do not send unwanted sexual content or propositions. MingleAway is for traveling together, not for dating. When someone says no or stops replying, respect that and do not come back with the same request.

Be honest

Give true information in your profile and trip descriptions. Use your own name and photos, keep one account and do not pretend to be someone else. Do not create fake profiles or trips you do not intend to take.

A trip description must match the plan: place, dates, number of spots, the fitness and experience needed, what to bring and who pays for what. If the plan changes, update the description or cancel the trip so nobody travels on outdated information.

Money and scams

MingleAway does not process payments, take deposits or handle settlements. Travelers agree on costs among themselves, so the rule is simple: do not take money by deception.

Do not ask for a fee for a spot on a trip, a "booking" deposit, a transfer to an unknown account, cryptocurrency, a gift card, or card or banking details. Do not trust anyone who asks you for these, and report them. Write how costs are shared in the trip description and, where possible, pay for lodging and tickets directly to the provider.

Do not use MingleAway to sell paid tours or services or to advertise. MingleAway is not a travel agency.

Stay safe

Do not encourage illegal or dangerous behavior such as smuggling, drugs, illegal border crossings or driving under the influence. When you describe a trip, be honest about the risks: difficulty of the route, altitude, weather and the gear needed.

Get to know each other before you travel together. Meet in a public place the first time, tell someone close to you where you are going and with whom, and trust your instincts: you can pull out of any trip that does not feel right.

If someone is in danger, call the emergency number 112 or local emergency services first. MingleAway is not an emergency service and we do not monitor reports around the clock.

Protect other people's privacy

Do not share other people's details without their consent: address, phone number, documents, photos, or information about their health or family. Do not post photos of people who have not agreed to it.

Use other users' details and content only to plan a trip together. Do not copy them in bulk or share them publicly.

What not to post

Illegal content, pornographic or graphic content, and anything that sexualizes minors are prohibited. For the last, there are no exceptions: we remove the account and refer the matter to law enforcement.

Do not send spam: ads, affiliate links, repeated messages or join requests sent in bulk. Do not post duplicate trips or try to get around a block, for example by opening a new account after a suspension.

Joining trips

Hosts: describe your trip accurately, answer requests within a reasonable time and decide without prejudice. If you decline a request and give a reason, give it politely. If a trip will not happen, cancel it on MingleAway and tell the group as early as you can.

People joining: read the trip description before you send a request, write a few honest words about yourself and withdraw your request if your plans change. When you are offered a free spot or need to confirm something, reply by the deadline shown in the app so you do not hold up a spot others could take.

Everyone: agree on costs, lodging, transport and plans before you go, and warn the group if you drop out instead of disappearing at the last minute. A refusal or a withdrawal is not a judgment of a person. Take it calmly.

Reporting and blocking

If something worries you, use the "Report" button on a profile or a trip page. Choose a reason: harassment or threats, scam, unsafe behavior, fake profile, spam or other, and add a short description of what happened. The MingleAway team reads every report, and the person you report is not told who reported them. Report in good faith. Knowingly false reports count as a violation of these guidelines.

You can also block a user. After a block you cannot see each other's trips or requests and cannot contact each other. The other person is not notified. Blocking does not replace reporting, so if someone breaks the rules, report them too.

What we do after a report

We review every report [within X working days]. Depending on how serious the violation is and the account's history, we may remind or warn the person, remove content or a trip, suspend the account for a time or block it permanently. For serious violations such as threats, scams, sexual exploitation or danger to life, we may block an account immediately and, if needed, refer the matter to law enforcement.

We keep a record of our decisions. For privacy reasons we do not have to share details with other people. If we restrict your account or content, we will tell you why unless the law or other people's safety does not allow it. If you think we got it wrong, write to [email address]. We will look at it again and reply [within X working days].

Changes and contact

We may change these guidelines. The current version and the date of the last change are at the top of the page. Send questions about the guidelines to [email address].